Return & Refund Policy

Effective Date: Nov 15th, 2024

At Coco Déesse, customer satisfaction is our priority. Please review our return and refund policy carefully to ensure a smooth process.

1. Return Policy

We accept returns only under the following circumstances:

  • Incorrect Package: If we send the wrong package, you may return the item for a replacement.
  • Damaged Orders: If your order arrives damaged, you will need to file a claim directly with USPS.

2. Return Process for Incorrect Packages

  1. Contact Us: Notify us within 5 days of receiving the incorrect package by emailing support@cocodeesse.com.
  2. Return Authorization: We will provide instructions for returning the incorrect item.
  3. Replacement: Once we receive the returned package, we will send the correct item at no additional cost.

Cruelty Free

We are proud to offer products that are 100% cruelty-free. We never test our products on animals, ensuring that every item is made with care and compassion. Enjoy the benefits of our high-quality, ethical hair care solutions with confidence!

Chemical Free

We are proud to offer products that are completely free from harsh chemicals. Our formulations are made with natural, nourishing ingredients designed to promote healthy, vibrant hair without the use of harmful additives. Trust us to provide you with safe, effective hair care solutions that are kind to your hair and scalp.

100% Natural

We believe in the power of nature. Our products are 100% natural, crafted with carefully selected ingredients to nourish, strengthen, and promote healthy hair. No harsh chemicals—just pure, effective goodness for your hair, from root to tip.

Handmade

all of our products are carefully handmade with love and precision. We take pride in crafting each item using high-quality, natural ingredients to ensure the best results for your hair. Every product is created with attention to detail, ensuring you receive only the finest care for your hair.